24 Hour Flexi Sales Associate – Home Choice (Bloemfontein)

Location: Bloemfontein, Free State

Ref NO: HCH-2735

Job Type: Fixed-Term Contract

Date Posted: 27 November 2024

Closing Date: Not Specified

Job Description

Role Purpose

We are looking for a driven and customer-focused individual to join our showroom team. The ideal candidate will be responsible for converting showroom visitors into buyers by demonstrating products effectively, meeting sales targets, and managing order processes, including documentation and administration. You’ll identify customer needs, communicate product pricing and promotions in alignment with the catalogue, and emphasize the features and benefits of our product range. Additional responsibilities include resolving customer queries, processing payments, and managing refunds or credits.

Also Apply For: Sales Representative Outbound – EconoFoods (North Free State)

Key Responsibilities

The role of 24 Hour Flexi Sales Associate involves the following duties and responsibilities to be fulfilled:

Customer Journey & Sales

• Greet customers upon entry and identify their immediate needs.
• Ensure products are displayed in line with the catalogue for easy customer reference.
• Encourage customers to open accounts, especially NTF (New-To-File) customers.
• Support customers with instalment payments, order processing, and handling goods returns.
• Provide professional and efficient service as a brand ambassador, assisting customers at self-help kiosks.
• Manage daily administration tasks related to customer service, vetting, and query resolution.
• Contribute to business objectives by marketing the showroom and enhancing customer satisfaction.

Product Knowledge & Pricing

• Stay up to date with product catalogues, features, and benefits, particularly electronics and related insurance/legalities.
• Ensure competitive knowledge of rival products and use this insight to upsell effectively.
• Maintain alignment with current catalogue pricing and promotional changes.

Also Apply For: Stock Controller – Clover (Oranjesigt, Free State)

Visual Merchandising & Housekeeping

• Arrange product displays in accordance with Visual Merchandising (VM) policies.
• Maintain showroom cleanliness, including sweeping, mopping, dusting, and disinfecting high-touch areas (e.g., per COVID protocols).

Operational Efficiency

• Consistently achieve performance standards related to productivity, turnaround time, and quality.
• Adhere to service level agreements and proactively suggest improvements for procedures and systems.
• Ensure accurate communication of product and pricing details to customers.
• Keep catalogues and order forms fully stocked and displayed correctly.

Customer Experience

• Provide exceptional service by prioritizing customer needs and offering informed advice.
• Handle objections professionally to achieve positive outcomes while maintaining customer satisfaction.
• Continuously enhance customer experiences and service delivery.

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Stock Management

• Oversee stock orders while considering space constraints and current inventory.
• Assemble and maintain showroom floor displays, ensuring stock is scanned and paperwork is filed appropriately.
• Conduct regular stock checks and manage Click & Collect orders and reports.
• Ensure proper security measures are followed during deliveries and showroom operations.

Administration & Reporting

• Process incoming and outgoing stock in collaboration with security and admin managers.
• Manage stock transfers, discrepancies, and reconciliations in line with policies.
• Regularly complete stock takes and ensure accurate reporting to the inventory manager.
• Communicate with management regarding stock and showroom operations.

Goods Returns & Query Resolution

• Handle customer returns and ensure accurate administration and reporting of goods returned to the warehouse or GR book audits.
• Process refunds or credits efficiently.

Also Apply For: Counter Sales Consultant – Tools and Machinery (Bloemfontein, Free State)

Safety & Security

• Follow strict opening and closing procedures and ensure security protocols are consistently communicated and practiced.
• Conduct monthly emergency drills to prepare staff for security situations.

Minimum Requirements

Applicants will be required to meet the following minimum requirements to be considered for this role:

Qualifications & Experience

• Matric (Grade 12) is required.
• Minimum of 1 year of experience in retail, with homeware retail experience being advantageous.
• Must be available for shifts, weekends, and public holidays.

Attributes & Skills

• Positive, energetic attitude with excellent persuasive abilities.
• Strong communication and analytical skills, with great attention to detail.
• Ability to work independently and collaboratively in a team.
• Resilient and adaptable to change.

How to Apply

Please note// Applications for the 24 Hour Flexi Sales Associate position may only be submitted online through the official Home Choice Careers website. Follow the instructions provided below to assist you apply.

Read through the summary of the 24 Hour Flexi Sales Associate post provided above for important details that you need to know regarding the post before you apply and then click on the APPLY HERE tab below for the location you want to apply for. It will redirect you to the original post on the official Home Choice Careers website.

Further, read through the full description of the 24 Hour Flexi Sales Associate position on the official Home Choice Careers website for the full overview of the original post and then click on APPLY NOW below the post. Furthermore, it will redirect you to the company online application forms where you have to fill in forms by providing your personal details, attach your CV and your supporting documents and then submit your application.

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